Case Study: My Experience With

How Texts Have Replaced Calls When Doing Business.

Through text messaging and the introduction of cell phones, technological advancement has given birth to other forms of communication that has replaced old traditional telephone extensions to conduct business. The fact that instant messaging has changed the way people used to interact as opposed to calling when doing businesses has changed the old ways where people used to wait to make phone calls in order to communicate. It is therefore possible when arguing about text vs call to say that instant messaging has changed the ways people conduct business as opposed to calling due to the following reasons.

It is easy to send a simple text to a business partner rather than call, reason why instant messaging has changed the ways people conduct business as opposed to calling. Sending a simple message on the mobile phone or leaving a review on a business website page is just as easy as it is effective in the way other consumer’s view the business after reading the message, making it easier to apply as compared to calling.

Consumer interaction is the other reason as to why instant messaging has changed the ways people conduct business as opposed to calling. After launching a product, companies can now rely on instant messaging to know more about the product by interacting with the consumers and learning more from the conversation as opposed to calling each one of them for rating purposes. Companies can address future concerns after following customer chats more effectively as opposed to calling.

Instant messaging has changed the ways people conduct business as opposed to calling because it is cheap and cost effective. The fact that the cost of sending a text message is way cheaper than that of calling gives it a significant advantage over making calls. This has made online chats make the need for having an expensive telephone system in the office to handle multiple incoming calls absolute.

The other reason as to why instant messaging has changed the ways people conduct business as opposed to calling is the fact that it encourages efficient communication. Instant messaging has encouraged people to say more by doing less because they are short and precise to the point as opposed to calling.

The other reason as to why instant messaging has changed the ways people conduct business as opposed to calling is the fact that it is a universal probability. This is due to the fact that many people all over the world have a mobile phone, making the possibility of sending a text message more likely because it is more guaranteed to get through unlike a call.

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